Returns

RETURNS

We want to make returning an Elemis.sa order as simple as possible, so we're happy to offer a refund within 30 days of your purchase date.

Need to return an item? 

Refunds

  • Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly.
  • We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.
  • We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.

Returns FAQ

This website transacts exclusively in Saudi Riyal so all refunds will be made in Saudi Riyal. If the payment method used to place the original order is in a different Currency to Saudi Riyal the refund will use a variable exchange rate set at the point of refund.

Promotions & Gift With Purchase

Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If the order contained a free promotional gift, the gift must be included with the return of any related items.

Returns FAQs

I RETURNED A PRODUCT OR AN ORDER BUT I HAVEN’T HEARD ANYTHING.

Please allow up to 14 business days working days for your return to be processed

HOW WILL I BE REFUNDED FOR RETURNS?

All refunds will be processed back on to the card originally used for purchase.